Local Service at Ex-Protection

Quick and individual service lead to satisfied Customers

In order to address the needs of the customers Eaton offers local and personal support!
The trend towards interactive Web pages is all well and good, but it does not replace the interaction with human experts. With Eaton, you can discuss your application, maintenance and inspection needs with a knowledgeable person in our Sales and Customer Service teams around the world.
Local Service at Ex-Protection

The customers’ requirements of Eaton

Experienced field sales engineers who offer fit-for-purpose solutions
Engineers who understand the technology and complex technical standards
Quick answers from sales support on the phone
Local distributors who keep the products on stock for quick delivery

The solutions of Eaton

Small geographical sales for greater customer focus and response times
Strategically placed distribution centers provide local availability of stock and quick turnaround times
Rapid response centers in-house and experienced engineers shorten downtimes
Sales support that can offer products and services from different manufacturing plants within Eaton around the world

Key benefits

As the manufacturer of the product, Eaton is in control of product quality, also the quality of the products of the local assembly partners
Local availability reduces down times, giving greater productivity. This coupled with longer product life times, results into reduced operational expenditure
Local support from experienced sales staff possible
Solutions can be modified and fitted locally, thus reducing down times

Case study: Rapid solutions for off-shore platforms

service for hazardous offshore plattform
Request
Customer required repair of damaged temporary pump skid, which needed to be shipped in 24 hours. This meant that new control stations and terminal enclosures had to be delivered quickly. Meeting the challenge to supply in such a short time required the availability of a local team

Solution

Having to supply products in such a short time would normally be a challenge, but Eaton was able to meet it thanks to a local service team. The local assembly and rapid response centers assembled a range of control stations and terminal enclosures, and Eaton is able to supply the products needed within the customer requested delivery time